CONTACT POLICY 

We only accept inquiries related to orders or larger purchases. You may contact us if:

 

- You have a question about an order you placed.

 

 - You need to report a Dead on Arrival (DOA) fish and request a refund (must follow our DOA policy).

 

- Your accessories or other non-live items arrived damaged.

- You are interested in purchasing larger quantities and want to inquire about possible discounts.

 

We do not respond to general inquiries, care advice, or questions unrelated to an order. Please include your order number when contacting us.